Indian Overseas Bank (IOB) has launched a new Online Death Claim Settlement Portal, making it easier for families and legal heirs to settle bank claims after the loss of a loved one.
The move aims to reduce paperwork, speed up processing, and offer support during one of the most difficult times in a family’s life.
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A Simple and Secure Digital Process
The new portal works as a one-stop online platform where claimants can complete the entire process from home.
Users can:
Enter their personal details
Add the deceased customer’s account information
Upload required documents directly online
There is also a real-time tracking feature.
This allows families to monitor the status of their claim at every stage, bringing more transparency and clarity to the process.
Faster Settlement with Fewer Formalities
IOB has introduced a simplified process for claims up to ₹15 lakh.
For these cases, no third-party surety is required.
This removes a major hurdle that families often face during claim settlements.
The bank has also committed to processing claims within 15 days, ensuring that families do not have to wait for long periods during an already stressful time.
A New Website for a Better Experience
Along with the claim portal, IOB has also launched its new corporate website powered by the Liferay Digital Experience Platform (DXP).
The redesigned website offers a smoother and more user-friendly experience.
It aims to make banking services more accessible, modern, and personalized for customers.
Why This Initiative Matters
Death claim settlements have traditionally involved paperwork, branch visits, and delays.
IOB’s digital portal is designed to reduce that burden and provide a more compassionate, time-bound solution.
By combining technology with empathy-driven services, the bank is taking a meaningful step in its digital transformation journey — while keeping the human element at the centre of its services.