If you have an elderly or disabled family member at home, managing bank work can often be stressful.
Standing in long queues, repeated visits, and crowded branches make banking difficult for them.
To solve this problem, the RBI has directed major public sector banks to provide doorstep banking services.
With this facility, important banking work can now be done from home using a mobile app.
Contents
Why This Doorstep Banking Service Matters
This service is a big relief for senior citizens and people with disabilities.
It removes the need to visit the bank for tasks like submitting a life certificate, completing KYC, or handling pension-related work.
As per RBI guidelines, this facility is mainly for senior citizens above 70 years of age and customers with disabilities.
Services can be booked easily using the DSB app.
How Doorstep Banking Works
The service is operated through a dedicated mobile application.
Customers with accounts in participating government banks can request a bank visit at home.
You need to download the PSB Alliance Doorstep Banking (DSB) app from the Google Play Store.
Registration is done using the mobile number linked to your bank account.
Banks Offering Doorstep Banking Service
Currently, 12 public sector banks are providing this facility.
These include State Bank of India, Punjab National Bank, Bank of Baroda, Canara Bank, Union Bank of India, Bank of India, Central Bank of India, Indian Bank, Indian Overseas Bank, Bank of Maharashtra, UCO Bank, and Punjab & Sind Bank.
If your account is with any of these banks, you can use doorstep banking services.
Step-by-Step Guide to Use the Service
First, download the PSB Alliance Doorstep Banking app from the Google Play Store or call the toll-free number 1800 1030.
Register on the app using the mobile number linked to your bank account.
Choose the service you need, such as cash withdrawal, life certificate submission, or KYC update.
Select a suitable date and time.
A bank representative will visit your home to complete the requested work.
Charges and Safety Tips
The service comes with a small fee.
A single visit usually costs around ₹75 plus applicable taxes.
This is a small amount considering the comfort and convenience it offers.
Always remember to protect your personal information.
Never share your ATM PIN, OTP, passwords, or bank details with anyone.
Bank agents do not ask for such information.
This RBI-backed doorstep banking facility ensures that elderly and disabled individuals can manage their finances safely and comfortably, without stepping out of their homes.