State Bank of India (SBI) has introduced several new AI-powered digital services to make banking easier and faster for its customers.
The announcements were made on the bank’s 71st Bank Day as part of a major upgrade to its YONO platform.
The latest update adds new customer services, AI-based tools, and several industry-first features for both individual and business users.
Contents
Open Savings and Demat Accounts Together
One of the biggest updates is a new 3-in-1 digital onboarding process.
New customers can now open a Savings Account, Demat Account, and Trading Account with SBICAP Securities Ltd through a single online application.
This removes the need for multiple registration processes and makes account opening much simpler.
Eligible customers can also convert their regular savings account into a corporate salary account or upgrade an existing salary account online without visiting an SBI branch.
YONO Now Shows Your Green Score
SBI has also introduced an industry-first Sustainability Journey on the YONO app.
Customers can now see how much carbon emission they have helped reduce by using digital banking services instead of paper-based or physical transactions.
The app will also display a monthly Green Score, allowing users to track their contribution to sustainable banking.
Another new feature is the Financial Fitness Score, which provides an overview of a customer’s bank accounts, loans, investments, insurance, and spending habits in one place.
This can help users better understand and manage their finances.
AI Assistant and Better Services for Businesses
SBI has launched YONO Ji, an AI-powered virtual assistant that is available 24 hours a day on YONO Business.
The virtual assistant can answer questions related to banking products, platform features, and services, helping customers get quick support without waiting for customer service.
The bank has also expanded eTrade on YONO Business by adding its complete Trade Finance services to the mobile platform.
Corporate and MSME customers can now view, track, and approve Inland, Import, and Export Trade Finance transactions directly from their mobile devices.
This is expected to speed up business decisions and improve overall efficiency.
SBI Focuses on Smarter Digital Banking
SBI Chairman Challa Sreenivasulu Setty said the new launches reflect the bank’s focus on using Artificial Intelligence, digital innovation, and data-driven technology to make banking more convenient and accessible.
According to the bank, these new services are designed to improve customer experience while supporting digital banking, financial awareness, and sustainable practices as India moves towards its long-term development goals.